TOMMIE SHOP FAQS

'TOMMIE SHOP' INFORMATION, RETURNS & EXCHANGE POLICY

Please note that due to the nature of vintage items being preloved and used, there may be slight signs of age in items. We do not consider this to be a fault, but rather a unique charm which adds to the history of each garment.

We take care and finesse in selecting each item by hand, to provide you with pieces that are rare and one of a kind.

Please note we do not accept refunds or exchanges for this reason. We take time and care with our listings to make sure all information is accurate. If you feel we have missed something please email us within two days of receiving your order and we'll be more than happy to assist you.

Thank you for choosing to shop preloved, by supporting second hand you are saving quality clothing from becoming landfill.

SHIPPING & PACKAGING: A ZERO WASTE APPROACH

Taking care of the environment is a key mission of ours here at tommie, so it's only natural that much thought and planning went into how best to package our items so that we don't create waste and add to our eco footprint. When all products are created, there is some kind of 'cost', but we have minimised this by choosing to use Kraft paper mailers. To protect your products during transportation we have opted for an insulated padded mailer which instead of being made out of bubble wrap - like traditional polymailers - is made from 100% recycled newspaper.

This product is 100% recyclable and is suitable for kerbside recycling, making it easy and convenient for you to dispose of thoughtfully. Please consider re-using or re-purposing before disposal. 
 

SHIPPING DELIVERY TIMES

All orders are sent with Australia Post, you can find out more information by visiting the Australia Post website. 

All orders are packaged, processed and shipped the following business day of receiving your order, this may extend to a processing time of up to 3 business days during busy periods. 

Priority is given to express orders, so if you need your package to arrive within a certain amount of time, please select this option when checking out, or email us if you have specific requests, instructions or queries that can't be answered in this section. 

For all Australia wide deliveries Regular post orders take approximately 2-4 business to arrive and the next business day for all Express orders. 

For International delivery times, this depends on the country we are posting to; this can vary from 5-25 business days. You can find out more information via the Australia Post website.